Privacy Policy

Data Controller

FlowerSight Creations is the data controller responsible for the processing of personal data described in this policy. Our contact details are:

• Erligatterweg 14, 8038 Zürich, Zurich, Switzerland
• Email: info@flowersight.cyou

Information We Collect

We collect personal and non-personal information to provide, improve, and secure our services. Types of information include:

• Account and Contact Information: name, email address, billing and shipping address, phone number if provided, and account credentials.
• Order and Payment Information: purchase history, order details, and payment data needed to process transactions (payment card details are processed by third-party payment processors and are not stored by us except as permitted by law).
• Communications: messages, support requests, and other correspondence between you and FlowerSight Creations.
• Usage and Technical Data: IP address, device and browser information, pages visited, referring URLs, and performance data collected by cookies and similar technologies.
• User Content: photos, reviews, comments, and other content you submit to the site.
• Location Data: if you choose to provide it or if it is inferred from your IP address or device settings.

How We Collect Information

We collect information in several ways:

• Directly from you: when you create an account, place an order, subscribe, contact support, or otherwise provide information.
• Automatically: through cookies, web beacons, server logs, and analytics tools when you use our site.
• From third parties: such as payment processors, shipping partners, and social networks where you choose to link accounts or log in via third-party credentials.

Legal Bases for Processing (if applicable)

To the extent applicable under data protection laws such as the GDPR, we rely on the following legal bases:

• Performance of a contract: processing necessary to provide goods or services you request.
• Consent: when you have given consent for specific purposes, such as marketing communications or non-essential cookies.
• Legal obligations: compliance with laws and governmental requests.
• Legitimate interests: for our business operations, fraud prevention, and service improvements, provided your rights are respected.

How We Use Information

We use personal data for purposes including:

• Providing, maintaining, and improving our site and services.
• Processing orders, payments, shipping, and returns.
• Communicating with you, including customer support and transactional messages.
• Sending marketing communications when you have consented or as permitted by law; you may opt out at any time.
• Detecting and preventing fraud and abuse and protecting the security of our services.
• Analyzing usage to understand and improve our offerings.

Cookies and Tracking

We and our partners use cookies and similar technologies to provide core site functionality, remember preferences, and analyze site usage. Categories include:

• Essential: required for basic site operations.
• Performance and analytics: to understand how users interact with our site.
• Marketing: to deliver or measure relevant advertising where permitted.

You may control cookies through your browser settings and opt-out tools provided by third-party providers. For specific choices, contact us at info@flowersight.cyou.

Sharing and Disclosure

We may share personal data with:

• Service providers who process data on our behalf (payment processors, shipping partners, hosting and analytics providers).
• Business partners for joint promotions when you have consented.
• Law enforcement, regulators, or other parties where required by law or to protect rights and safety.
• Third parties in connection with a merger, acquisition, or sale of assets; we will notify affected users where required by law.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data internationally we implement safeguards consistent with applicable law to protect your information.

Data Retention

We retain personal data as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and business need.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to or a copy of your personal data.
• Request correction or completion of inaccurate or incomplete data.
• Request deletion or restriction of processing of your personal data.
• Object to processing based on our legitimate interests.
• Request portability of your data in a commonly used format.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@flowersight.cyou. We may need to verify your identity before responding to requests. If you are not satisfied with our response you may lodge a complaint with a supervisory authority in your jurisdiction.

Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. No system can be completely secure; please take care when sharing information online.

Children's Privacy

Our site is not intended for children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected data from a child without appropriate consent, contact us at info@flowersight.cyou.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via our site or by email when appropriate. The "Last updated" date at the top of this page indicates when changes were last made.

Contact

For questions about this Privacy Policy or to exercise your data rights, contact:

• FlowerSight Creations
• Erligatterweg 14, 8038 Zürich, Zurich, Switzerland
• Email: info@flowersight.cyou

This policy is provided as a general template and does not constitute legal advice. For legal advice tailored to your circumstances, consult a qualified attorney.